Customer Experience Manager - CharlieHR

London, United Kingdom · Charlie


Building a company is hard, but running one shouldn’t be. Over the past decade of starting and running companies, we grew constantly frustrated by the administrative headaches that distracted us from doing what we love. In a world where the odds are already stacked heavily against you, there is far too much “stuff” in the way of bringing amazing and important ideas to life. We knew there had to be a smarter way to run we decided to create it!

We’re building innovative tools that empower entrepreneurs and small businesses around the world to focus their time into the important things, and we’re starting with any organisation’s most important asset - its people.

Charlie is the free HR platform for small businesses. The platform stores and manages all your team’s vital information - from onboarding new staff, tracking holidays and sick days to safely centralising key documents - but we have big plans for the future! By keeping our product free to use, we’re able to work with companies who aren’t bound by budget, meaning that Charlie has already become a thriving platform for early-stage startups and social enterprises, along with a wide and exciting variety of more established businesses.

After launching in September 2015, and raising a £1m seed round early in 2016, we’re a tight-knit team of ten seeking an enthusiastic, hardworking and sociable Customer Experience Manager. We’re not just building really great software. We’re building a great company that delivers an experience that exceeds expectations at every turn. A company people will love as much for its personality and strength of character as for its technology.

You will:

Who we are: A young but experienced team born out of The Eleven.

Learn about a couple of your potential new team-mates: Product Designer Katie and Software Engineer Neo.


We are an equal opportunities employer and believe in the power of a diverse, inclusive team. We welcome applications from all suitably qualified people, regardless of race, sex, disability, religion/belief, sexual orientation or age.

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