Community Manager - Born Social
Born Social are one of the UK’s leading social media agencies. We help Davids (not Goliaths) with social media management, strategy and advertising. Proud winners of 'Best Medium-sized Agency' at the UK Agency Awards 2016, our client base is wide and varied, ranging from FMCG brands to hotels & restaurants, tech startups and property companies.
We’re looking for Community Managers to be based in our London office, responsible for managing the daily activity of our clients' social media accounts. You will primarily be responsible for shepherding and growing the online communities around the brands we work with, through engaging fan/follower conversations. This is one of the most integral elements of our work; ensuring that we successfully forge and nurture our relationships with those communities by interacting with an audience in exciting, engaging ways.
You will work closely with our Strategy, Creative, Advertising and Account Management teams to understand our vision for what we want to achieve for our clients, and use your skills to make that vision a reality.
We're a young business with exciting plans and a bright future. If working amongst a great team, in a relaxed but hardworking environment sounds exciting to you, then we'll be excited to meet you.
Management of a number of social media platforms for our clients; responding to all communication on Facebook, Twitter & Instagram (and more!), processing customer service queries & communicating with the brand's tone of voice.
Scheduling content on our clients’ social media platforms according to the content calendars and approved timings, using a range of content management platforms.
When required, sourcing appropriate UGC imagery alongside the creatives to complete content calendars.
A passion for social media... this is an entry level social media role, so we’re not expecting you to be a wizard on all platforms! However, you should have an interest in the developments of social/digital media and a drive to learn more.
Organisational skills... you will be largely responsible for managing your own time and looking after a high number of accounts on a daily basis. This requires top organisational skills and a self-starter attitude.
Brilliantly personable... you will be working incredibly closely with our Account Management and Creative teams. You will work most effectively in teams, able to collaborate with people with different skill-sets, though of course able to handle sole responsibility too.
A creative streak… you will be working with our Creative team to define and create our clients' content. You will need to enjoy the pursuit of great ideas, and the challenge of bringing them to life.
Pride in your work... we treat our clients as our own and are meticulous about our approach to their brand. You will have real pride in what you deliver and always strive for perfection.
Real drive and ambition... you will be a large part of a small company and we need people who have the mindset of growth as well as the ambition to get there.
Initiative... You will be enterprising and eager to learn and accelerate your career by playing a key role in building the business. A lot of our community managers move on to work in other teams in the agency.
- An awesome team - a great culture is hugely importance to us!
- A huge emphasis on personal and professional development
- Great responsibility from Day 1 - the opportunity to make a real difference
- Free mental health support (via Sanctus: https://sanctus.io/)
- Flexible working
- Unlimited paid holiday scheme (yes... we mean this!)